Regarding Refunds, Returns, Cancellations, and Exchanges

 

【Pop Paint】

If you are not satisfied at the design approval stage

Once the design is complete, our designer will contact you for approval. If you are not satisfied with the quality of the design at that time, we will refund 50% of your payment, deducting the design fee.

＊Please note that digital designs are non-refundable.

Cancellation Policy

・Cancellations made within 3 hours of placing an order will incur no cancellation fee.

・After design production has begun: 50% of the product price.

・No changes or revisions can be made after delivery.

※Once the design is complete, our designer will contact you for approval. If we do not receive a response within 3 days, we will assume you have approved the design and proceed to the printing stage. Please be aware that the cancellation fee will be 100% in this case.

 

Refund Method

Refunds will be issued using the same payment method used for the original purchase.

Items that cannot be refunded or returned

The following items are non-refundable and non-returnable:

Please note that digital designs are non-refundable.

Pet portraits are created with great care exclusively for the customer who ordered them.

Once you have approved the design sent by the designer, we proceed to the printing phase; therefore, we cannot accept returns or refunds after this point. Please understand this in advance and let us know if there are any parts you would like to change during the design approval stage.

Additionally, please be aware that slight color variations may occur between the image shown by the designer for approval and the actual product due to your screen settings and the nature of the canvas fabric.

The materials and quality of canvas and other products are subject to change without notice.